Terms and conditions

Terms and Conditions
www.deusxmachina.nl
Last updated: 19-02-2025

Welcome to Deus X Machina. These Terms and Conditions govern your use of our website www.deusxmachina.nl and the purchase of products available on our platform. By accessing or using our website, you agree to be bound by these Terms.

1. General Information

Deus X Machina is a record label that offers merchandise through a Print On Demand third-party service integrated with our WooCommerce shop and sells physical music releases, including vinyl records, through Ultimate House Merchandise.

2. Products and Services

  • Merchandise: All merchandise is produced and fulfilled by a third-party Print On Demand service. We do not hold inventory, and all orders are custom-made upon purchase.

  • Music Releases: We sell music in physical formats such as vinyl records, which are distributed via Ultimate House Merchandise.

3. Ordering and Payments

  • Orders can be placed through our website using WooCommerce.

  • Payment options include credit/debit cards, PayPal, and other payment gateways as available.

  • Prices are in EURO, inclusive/exclusive of taxes where applicable.

  • Orders are only processed after successful payment confirmation.

4. Shipping and Delivery

  • Merchandise: Shipping times vary as orders are fulfilled on demand. Delivery estimates will be provided at checkout.

  • Music Releases: Vinyl and other physical music formats are shipped by Ultimate House Merchandise. Shipping times and policies are subject to their terms.

  • We are not responsible for delays due to customs, courier issues, or unforeseen circumstances.

5. Returns, Refunds, and Exchanges

  • Merchandise: Due to the nature of Print On Demand, returns and exchanges are only accepted for defective or incorrect items. Contact us within 5 days of receipt with a photo and order details.

  • Music Releases: Returns are only accepted if the item is defective or damaged upon arrival. Requests must be made within [number] days.

  • Refunds will be processed only for eligible returns and will be issued to the original payment method.

6. Intellectual Property

  • All content on this website, including images, text, logos, and music, is the intellectual property of Deus X Machina and its licensors.

  • Unauthorized use, reproduction, or distribution of our content is prohibited.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

  • In no event shall our liability exceed the total amount paid for the order in question.

8. Privacy Policy

  • By using our website, you agree to our Privacy Policy regarding data collection, storage, and usage. For full details, please refer to our [Privacy Policy] page.

9. Third-Party Services

  • We integrate third-party services (Print On Demand providers, Ultimate House Merchandise, payment processors) and are not responsible for their actions, policies, or service disruptions.

10. Changes to Terms and Conditions

  • We reserve the right to update these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.

11. Governing Law

  • These Terms are governed by and interpreted in accordance with the laws of The Netherlands.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at:
Email: info@deusxmachina.nl
Address: Engelandlaan 360, 2711 DZ, Zoetermeer (The Netherlands)

By using www.deusxmachina.nl, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Return Policy

We want you to be fully satisfied with your purchase. To ensure the best experience, please carefully review our return policy:

Returns for Defective Items Only: We accept returns exclusively for items with verified technical defects. If you receive a product that is damaged, faulty, or otherwise not functioning as expected, please contact us within 5 days of receipt to initiate a return.

Non-Returnable Items: Please note that we cannot accept returns for non-defective items, including cases where the wrong size or color was selected. We encourage you to double-check sizing and specifications before placing your order.
To start a return, please contact our support team with a description and photos of the defect, along with proof of purchase. Once verified, we will process your return promptly.

Thank you for your understanding and support in keeping our return process fair and straightforward.